Membership Sales Associate - $22/hr plus commission (Dog Grooming)
Full Time • Lake Zurich
Total Average Compensation: $20–$22/hour (Plus Additional Sales Bonus Opportunities)
Schedule: 35–40 hours/week | Closed Sundays
Location: Lake Zurich & Buffalo Grove, Illinois
Who We Are
Scenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.
At Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.
Our North Star
We remove barriers so people can love and connect with their dogs every day.
Our Core Values
- Dog First – We speak dog.
- One Pack – We support each other.
- Bring Love – We love what we do.
- Seek Growth – We invest in ourselves and each other.
- Make a Difference – We are the change.
About the Role
As a Front Desk Sales Associate, you are the first impression of Scenthound. This role is a blend of sales, customer service, and operational excellence. You’ll build relationships with dog parents, educate them on our wellness-focused services, and drive growth through memberships, product add-ons, and appointment rebooking.
This is a great role for someone who is hands-on, tech-savvy, and ready to make an impact through measurable results.
What You’ll Do
· Manage inbound leads through our CRM, schedule appointments
· Educate customers about our services to drive membership and product sales
· Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
· Recommend add-on services based on dog needs
· Deliver an exceptional, informative customer experience—every time
· Collaborate with grooming and management teams for optimal scheduling and service delivery
· Troubleshoot customer concerns and ensure satisfaction
· Help maintain a safe, clean, and welcoming front-of-house environment
What We’re Looking For
· Sales Experience: Background in retail, hospitality, or membership-based sales is preferred
· Customer Service: Experience providing high-quality, solutions-based service
· Dog Lover: Passion for pet health and wellness is a plus
· Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way
· Tech-Savvy: Familiar with CRM, POS, and scheduling systems
· Analytical: Ability to read and act on performance data
· Leadership Potential: Motivated to take initiative and support team success
Benefits & Perks
- Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager
- Health benefits: Medical, dental, and vision (for full-time employees)
- Paid Holidays: 4 in a Year
- Time off: Paid time off (PTO) for both full- and part-time team members
- Work-life balance: No late evenings, and closed on Sundays
- Unlimited: Snacks and Drinks on the house
- Free Grooming: Bring in your pet for free grooming once a month
- Financial perks: Participation in tip pool, merit-based raises
- Bonus opportunities up to $500/month based on results
- Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community
Ready to Join the Pack?
If you're a people-person, a self-starter, and a dog lover who thrives in a results-driven role, we want to meet you! Apply now and help redefine the dog grooming experience.
Compensation: $20.00 - $22.00 per hour
(if you already have a resume on Indeed)
Or apply here.
We advocate for the health and well-being of dogs.
We are one team with one mission. We trust, respect and support one another.
We bring good energy to our work.
We believe in what we do.
We work with purpose. We are driven by a desire to make a positive impact.
In-house training, clear career path, attainable advancement.