Membership Sales & Front Desk Associate (Dog Grooming)
Full Time • Lake Zurich
Title: Membership Sales & Front Desk Associate (Dog Grooming)
Pay: $16.00/hour + $4.00–$6.00/hour in tips
Total Average Compensation: $20.00–$22.00/hour
Additional Bonuses: Up to $500/month based on sales and revenue targets
Position Type: Full-time (35–40 hours/week)
Total Average Compensation: $20.00–$22.00/hour
Additional Bonuses: Up to $500/month based on sales and revenue targets
Position Type: Full-time (35–40 hours/week)
Who We Are
At Scenthound, we’re not just grooming dogs—we’re transforming how pet parents care for their furry family members. We’re a membership-based dog wellness franchise that focuses on routine, preventative care to keep dogs clean and healthy for life—not just pretty for a day.
Our North Star is to remove barriers so people can love and connect with their dogs every day.
Our team is collaborative, safety-focused, and driven by our core values: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
About the Position
We're looking for a high-energy, sales-driven Front Desk Associate who thrives in a fast-paced, dog-loving environment. In this role, you’ll be the first point of contact for customers, responsible for selling memberships, managing leads, and delivering exceptional service. You'll help pet parents understand the value of consistent grooming and wellness, converting first-time visitors into lifelong members.
Who We Are Looking For
You are a Natural Connector with a proven track record in membership sales—especially in pet care, fitness, spa, or subscription-based businesses. You love dogs, enjoy chatting with people, and thrive when you're helping others make decisions that improve their (and their dog’s) life. You're passionate, persuasive, and results oriented.
Key Performance Indicators (KPIs)
- Membership Sales & Trial Conversions
- Average Ticket Value
- Rebooking & Retention Rate
- Retail & Add-On Sales
The ideal background for the Membership Sales & Front Desk Associate role at Scenthound would include a combination of experience and skills that align with the responsibilities and requirements of the position.
Primary Responsibilities
- Drive membership and service sales in-store and by phone through education and engagement.
- Manage and convert leads using our CRM system.
- Build lasting relationships with customers to drive repeat visits and referrals.
- Educate pet parents about the importance of regular grooming and health maintenance.
- Help maintain a clean, welcoming, and safe environment for pets and their humans.
- Collaborate with management on scheduling, promotions, and operational KPIs.
- Mentor junior team members on best practices in sales and service.
- Maintain accurate records, process payments, and manage bookings.
- Ensure compliance with all safety, grooming, and sanitation standards.
What You Bring to the Table
- 1+ year experience in membership or subscription-based sales (dog grooming, fitness, spa, etc.)
- Passion for dogs and pet wellness; ideally some experience in pet care or related industry
- Confident communicator with strong listening and persuasion skills
- Energetic, coachable, and goal-oriented mindset
- Comfortable using POS, scheduling systems, and CRM tools
- Team player who thrives in a hands-on, customer-focused environment
Perks & Benefits
- Competitive base pay + tips
- Monthly performance-based bonuses
- Paid Time Off (PTO) for full-time and part-time employees
- Paid Holidays
- Medical, dental, and vision insurance (full-time only)
- Growth opportunities in a rapidly expanding company
- Closed Sundays
- No late-night hours
Compensation: $20.00 - $22.00 per hour
(if you already have a resume on Indeed)
Or apply here.
We advocate for the health and well-being of dogs.
We are one team with one mission. We trust, respect and support one another.
We bring good energy to our work.
We believe in what we do.
We work with purpose. We are driven by a desire to make a positive impact.
In-house training, clear career path, attainable advancement.